Somesh Pant
@someshpant
Director-level service and quality leader driving Lean Six Sigma operational excellence.
IndiaWhat I'm looking for
I’m a seasoned business-excellence and operational-leadership professional with 20+ years driving business process transformation, operational excellence, and continuous improvement across multinational organizations. I focus on turning strategy into execution through service design, quality systems, and measurable outcomes.
At EY, I lead service design and continuous improvements—owning Transition Management, Service Knowledge Management, and Service Catalog Management. I implemented a new review process (RTPA) for 17 IT capabilities, reducing critical incidents by 10%, while also reducing MTTR by 10–30% and achieving 60% automation through process platform integration. I’ve also improved intake accuracy from 60% to 80% by simplifying the reporting structure.
I bring a strong quality and ITIL foundation, having led Quality Management and ITIL consulting with responsibility for process and technology improvements that supported organizational objectives. I deployed automation systems for transaction monitoring using AI and Robotic Process Automation to drive efficiency gains and reduce operational costs. I also implemented efficiency and effectiveness scorecards to increase visibility into performance and sustain improvement.
Earlier roles strengthened my Lean Six Sigma capability end-to-end—from leading Lean Six Sigma experts and value stream mapping to building foundational quality programs as global benchmarks. I also designed initiatives around knowledge management and quality governance, improving Published Knowledge usage to 91% and reducing validation cycle time to 1.5 days. I’m energized by teams that challenge the status quo, standardize what works, and scale automation responsibly.
Experience
Work history, roles, and key accomplishments
Led a process team covering Transition Management, Service Knowledge Management, and Service Catalog Management, driving continuous improvements using Lean Six Sigma. Spearheaded business process transformation and automation at scale to improve service delivery and meet SLA/OLA commitments while managing risk.
Managed quality and ITIL consulting, redesigning processes and implementing a Quality Management System for the internal IT organization. Led automation for transaction monitoring using AI and RPA, and deployed efficiency/effectiveness scorecards to drive continuous improvement.
Led Lean Six Sigma experts to drive continuous improvement and financial growth. Designed and implemented foundational quality and value stream mapping initiatives to streamline procurement and service desk processes.
Delivered Lean Six Sigma improvement initiatives by collaborating with business heads to identify challenges and implement process changes. Championed Six Sigma as a Service, supported process mapping/documentation and process control management, and trained teams on Six Sigma programs.
Served in service delivery excellence leadership roles, contributing to service delivery excellence improvements. This role includes experience as both a consultant and service delivery excellence manager.
Service Quality Assistant/Manager
Aviva Life Insurance Co. India
Aug 2006 - Jun 2010 (3 years 10 months)
Worked in service quality roles supporting improvements in service quality operations as both an assistant and a manager.
Provided quality analytics and senior quality analysis support within the Quality and Senior Quality Analyst function at Hewlett Packard Company.
Served as an agent, mentor, and performance improvement coach to support performance improvement initiatives.
Team Member
Granada Service Private Limited
Aug 2001 - Dec 2001 (4 months)
Worked as a team member supporting day-to-day operations at Granada Service Private Limited.
Education
Degrees, certifications, and relevant coursework
Portsmouth University
Post Graduate Certificate, Strategic Quality Management
2014 -
Earned a Post Graduate Certificate in Strategic Quality Management from Portsmouth University.
University of Lucknow
Bachelor of Commerce, Commerce
1997 -
Earned a Bachelor of Commerce from the University of Lucknow.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Somesh?
You can contact Somesh and 90k+ other talented remote workers on Himalayas.
Message SomeshGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
