At Capgemini, I worked as an L3 Support Engineer, managing incidents and ServiceNow tickets under ITIL v4 processes. I diagnosed complex application issues, performed root cause analysis, and escalated critical incidents when required.
I used Bash scripting for automation and troubleshooting, and gained hands-on experience installing, deploying, and configuring application fix packs and releases. I also supported production monitoring with AWS and Kubernetes.
As an Associate Consultant at HighRadius Technologies, I managed remittance data, matched payments to invoices, and handled deductions, discounts, and ERP integration. I also automated repetitive cash application tasks and generated analytical reports.
