Natasha Miles
@natashamiles
People-focused facilities and operations manager transitioning into Human Resources.
What I'm looking for
I am a proactive, people-focused facilities and operations manager with extensive experience in compliance, team leadership, and operational delivery across education and charitable sectors. I have a strong track record in contractor management, health and safety compliance, and cost-saving process improvements that maintain service quality.
I have led multidisciplinary teams, supported recruitment and onboarding, and partnered with HR and senior leaders to implement wellbeing and safety initiatives. My practical experience includes managing site operations, minibuses and maintenance programs, and improving cross-department communication through CRM optimisation.
I am transitioning into Human Resources to focus on people processes that enhance performance, engagement, and workplace culture while bringing a hands-on operational perspective and proven ability to deliver measurable improvements.
Experience
Work history, roles, and key accomplishments
Interim Facilities Manager
Academy Partnership Trust
Oct 2025 - Present (1 month)
Managed estates activities across schools, ensured health & safety compliance, oversaw contractor procurement and school minibuses, and maintained the non-financial risk register to protect pupils and staff.
Facilities Manager
BEN Motor & Allied Trades Benevolent Fund
May 2024 - Aug 2025 (1 year 3 months)
Led a multidisciplinary facilities team, managed contractors and budgets, implemented H&S and wellbeing initiatives, and reduced operational costs while achieving a 95% planned maintenance completion rate.
Assistant Site Manager
CALA Homes Ltd
May 2021 - Feb 2024 (2 years 9 months)
Coordinated subcontractors and site activities to meet project timelines and quality standards, maintained H&S compliance, managed snagging and customer handovers, and improved site reporting and team collaboration.
Customer Service Manager
L&G / CALA Homes Ltd
Feb 2019 - May 2021 (2 years 3 months)
Managed customer relationships and defects processes, reduced complaints through proactive resolution, improved supplier performance, and consistently exceeded KPI targets to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Natasha hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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