Open to opportunities

Safaa Mostafa

@safaamostafa

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Customer-focused professional with expertise in e-commerce and sales.

Egypt

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What I'm looking for

I am looking for a role that allows me to leverage my e-commerce expertise while fostering customer satisfaction and driving sales growth.

I am a highly motivated professional with 3 years of experience in e-commerce, customer service, and sales. My journey has been marked by a strong commitment to enhancing customer experiences and driving sales growth for well-known brands. I have honed my skills in managing and optimizing Shopify stores, ensuring that every interaction contributes to a seamless shopping experience.

Throughout my career, I have collaborated closely with marketing teams to develop effective promotional campaigns and have been proactive in analyzing customer behavior to recommend improvements. My ability to handle customer inquiries efficiently and professionally has allowed me to build strong relationships that enhance brand loyalty. I am passionate about leveraging digital tools to optimize business performance and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative / Shopify Specialist / Customer Service Representative

Current

Missodd

Jan 2022 - Present (3 years 5 months)

Enhanced user experience on the Shopify store by optimizing the interface and monitoring website performance to drive sales improvements. Coordinated with the marketing team to develop effective promotional campaigns and handled customer inquiries efficiently.

Shopify Customer Service Sales Digital Marketing Data Analysis Communication Customer Relationship Management Reporting

Education

Degrees, certifications, and relevant coursework

Mansoura University

Bachelor of Physical Education, Physical Education

Studied the fundamentals of physical education at Mansoura University. Developed skills in various sports, health, and fitness disciplines.

I.B.S TRAINING ACADEMY

Certified Marketing, Sales and Customer Service Course, Marketing, Sales and Customer Service

Completed a certified course in Marketing, Sales, and Customer Service at I.B.S Training Academy. Gained expertise in customer experience engineering, digital marketing, and sales strategies.