Open to opportunities

Alaa Fathy

@alaafathy

Message

Customer-focused professional with experience in merchandising, customer service, and online marketing.

Egypt

Message

What I'm looking for

I am seeking a role where I can grow professionally, contribute to a collaborative team, gain hands-on experience, and continue developing customer-service and marketing skills.

I am a customer-focused professional with a background in merchandising, online marketing, retail, cosmetics distribution, and customer service. I hold a degree from the Faculty of Arts, Department of English Language, postgraduate studies, and a certificate in Program and Corporate Management from the American University.

I work well in teams, am proficient with computers and Microsoft Office, and consistently complete tasks to satisfy customers. I seek a role where I can develop capabilities, gain experience, and contribute to the workplace through reliable service and strong communication.

Experience

Work history, roles, and key accomplishments

Online Marketing Specialist

Self Employed

Conducted remote online marketing activities including campaign execution and customer engagement to grow brand presence and drive conversions. Managed digital communications and basic analytics from home.

Online Marketing Social Media Content Creation Customer Engagement Microsoft Office

Distribution Associate

Unknown Cosmetics Distribution Company

Supported distribution operations for a cosmetics company, handling order preparation and coordination to ensure timely delivery and inventory accuracy.

order fulfillment Inventory Management Customer Service Logistics Coordination Microsoft Office

Customer Service Representative

Electronic Marketing Company

Worked in the customer service department for an electronic marketing company, handling customer inquiries and supporting digital marketing initiatives to improve client relations.

Customer Service Marketing Support Email Communication Phone Support Microsoft Office

Merchandiser

Unknown Furniture Trading Company

Managed product presentation and stock placement for a furniture trading company to improve sales and customer experience. Coordinated with store staff to ensure merchandising standards and timely replenishment.

Merchandising Inventory Coordination Customer Service Microsoft Office

Customer Service Representative

Ice Cream Factory

Provided customer service for an ice cream factory, addressing inquiries and resolving issues to maintain high customer satisfaction and support sales operations.

Customer Service Communication Teamwork Microsoft Office

Retail Sales Associate

Unknown Clothing Store

Served customers in a clothing retail environment, assisted with product selection, and maintained store presentation to support sales targets and customer satisfaction.

Retail Sales Customer Service Visual Merchandising POS Operation Microsoft Office