Open to opportunities

Asmaa Abdelhady

@asmaaabdelhady

Message

I coordinate e-commerce orders and build practical digital marketing foundations.

Egypt

Message

What I'm looking for

I'm seeking an entry-level position or internship where I can apply my marketing and e-commerce knowledge, receive professional training, and develop hands-on digital marketing skills.

I'm currently supporting freelance e-commerce operations, managing high-volume outbound calls and WhatsApp communications to resolve delivery challenges, track pending cases, and update order statuses.

I've coordinated delivery representatives and shipping companies to support shipment routing and fulfillment. Alongside three years of remote customer service and logistics experience, I'm completing a Marketing and E-commerce Technology degree and researched how predictive AI can enhance real estate investment decisions and marketing strategies.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Freelance

Jan 2023 - Present (3 years 7 months)

Managed high-volume outbound calls and WhatsApp communications to resolve order delivery challenges and pending cases. Coordinated with delivery representatives and shipping companies to track shipments and ensure optimal fulfillment rates.

Customer Service Order Tracking Logistics Coordination CRM

Education

Degrees, certifications, and relevant coursework

Zagazig University

Bachelor's Degree, Marketing and E-commerce Technology

Grade: Excellent (GPA: 3.6/4.0)

Pursuing a Bachelor's degree in Financial and Administrative Sciences with a major in Marketing and E-commerce Technology, achieving an Excellent cumulative grade (GPA: 3.6/4.0).