Safaa Bougafar

I am a dedicated Customer Support and Sales Administration Specialist with 2.5 years of experience in managing international client relationships and optimizing customer satisfaction. My expertise lies in multi-channel communication, CRM tools, and logistics coordination, which has enabled me to effectively resolve issues and enhance the overall customer experience.

In my recent role as a Customer Support Associate at Matsuda, I provided comprehensive support through various channels, including email, phone, and live chat. I successfully assisted clients with technical troubleshooting and order fulfillment processes while coordinating with logistics teams to ensure timely product delivery. My proactive approach led to improvements in the customer support function, where I identified inefficiencies and implemented workflow enhancements.

With a strong academic background, including a Master’s Degree in International Strategy & Management, I am eager to leverage my skills in customer relations and administrative support to contribute to a dynamic team. I thrive in fast-paced, multicultural environments and am committed to delivering exceptional service to clients.