serena gomez
@serenagomez
I'm seeking my first ADV/Export role in international commerce.
FranceWhat I'm looking for
I've supported export order processing, billing, customer relations, and dispute management at Volkswagen Group France.
As an ADV and Export Logistics Advisor, I prepared, modified, and cancelled orders, issued credit notes, created references, and coordinated with logistics, supply, and technical teams.
I've also handled complaints and delivery anomalies at Espace Logistique Urbain Paris Mouffetard, while maintaining daily production data.
My Master's studies in international business, combined with English, Chinese, SAP, Sage, and customer-service experience, prepare me to contribute in a dynamic ADV/Export environment.
Experience
Work history, roles, and key accomplishments
Conseillère ADV et Logistique Export
Volkswagen Group France
Feb 2026 - Jul 2026 (5 months)
Prepared, modified, and cancelled orders; managed export disputes and direct shipments; issued invoices and credit notes; coordinated with internal services.
Conseillère de Vente
Castorama
Oct 2024 - Feb 2026 (1 year 4 months)
Welcomed and advised customers, processed payments, and participated in stock management.
Animatrice Qualité
Espace Logistique Urbain Paris Mouffetard
Apr 2025 - Jul 2025 (3 months)
Handled complaints and incomplete address parcels; managed delivery driver anomalies; participated in a project for the 13th arrondissement; updated daily production data.
Equipière polyvalente
Paul Boulangerie/ McDonald's
Jun 2022 - Aug 2023 (1 year 2 months)
Performed quality control, welcomed customers, processed payments, served tables, and took and prepared orders.
Education
Degrees, certifications, and relevant coursework
Université d'Orléans
Master LEA-LACI, Langues étrangères appliquées
2025 -
Pursuing a Master's degree in Applied Foreign Languages (LEA-LACI) with a focus on business and international trade.
Université d'Orléans
Master I LEA-LACI, Langues étrangères appliquées
2024 - 2025
Completed the first year of a Master's degree in Applied Foreign Languages (LEA-LACI) with a focus on business and international trade.
Institut National de Langues et Civilisations Orientales
Licence LLCER Chinois, Langues, littératures et civilisations étrangères et régionales
2019 - 2024
Earned a Bachelor's degree in Chinese language, literature, and civilization.
Complexe Scolaire Bilingue Amasia
Baccalauréat, Littéraire
2017 - 2018
Completed the French Baccalauréat with a literary focus.
Availability
Location
FranceAuthorized to work in
Salary expectations
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