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saed mousa

@saedmousa

Customer service and account management professional at Enterprise Holdings who supported insurance claims and trained teams on ARMS® systems.

United States

Message

At Enterprise Holdings, I supported insurance partners, rental branches, and customers across replacement rental operations, including work with Nationwide Insurance, Allstate Insurance, Esurance, and USAA Insurance.

I coordinated repair updates and claims-related rental extension support through ARMS® systems, and trained insurance adjusters, managers, and repair facility personnel. I also supported employee proficiency with Excel-based workflow templates.

Experience

Work history, roles, and key accomplishments

Senior Replacement Rental Representative

Enterprise Holdings

Nov 2022 - Apr 2023 (5 months)

Delivered exceptional customer service to Nationwide Insurance partners, Enterprise rental branches, and customers. Coordinated with repair facilities to obtain status updates and supported rental extension approvals through the ARMS system.

Customer Service ARMS Insurance Claims Support Training and Development Relationship Management

In-House Account Representative

Enterprise Holdings

Apr 2007 - Nov 2018 (11 years 7 months)

Served as the primary liaison between Allstate Insurance, Enterprise branches, customers, and repair facilities. Provided detailed repair-status reporting through the ARMS system and delivered training to Allstate adjusters and management teams.

Customer Service Account Management ARMS Training and Development Sales Outreach Relationship Management