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Sadiq Kerur

@sadiqkerur

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Aspiring IT professional with a focus on customer support.

India

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What I'm looking for

I am looking for a role that allows me to leverage my technical skills while providing excellent customer service in a dynamic environment.

My name is Mohammed Sadiq Kerur, and I am an aspiring IT professional with a strong foundation in computer science and hands-on experience in customer support. I graduated with a diploma in Computer Science from Malik Sandal Polytechnic in 2018, where I developed a keen interest in technology and its applications in real-world scenarios.

During my academic journey, I worked on an innovative project titled 'IOT Based Wireless Restaurant Ordering System,' which showcased my ability to integrate hardware and software solutions effectively. This project not only honed my technical skills but also reinforced my passion for problem-solving and technology-driven solutions. I have also gained valuable experience in customer support roles at FirstSource Solutions Limited and 24/7 Intouch Private Limited, where I developed strong communication skills and a customer-centric approach.

Experience

Work history, roles, and key accomplishments

Senior Customer Support

24/7 Intouch Private Limited

Aug 2022 - Present (2 years 11 months)

Served as a Senior Customer Support representative, handling inbound chat support for Instacart's US customers. Managed complex customer issues and provided timely resolutions, contributing to improved service delivery.

Chat Support Instacart Platform Customer Service Conflict Resolution

Customer Support

FirstSource Solutions Limited

Jul 2020 - Present (4 years 11 months)

Provided inbound customer support for Bank Of Baroda clients, addressing inquiries and resolving issues efficiently. Maintained a high level of customer satisfaction through effective communication and problem-solving skills.

Customer Support Inbound Banking Operations Problem Solving Communication Skills