Zulu goddess
@zulugoddess
Customer-service leader with 6 years' experience elevating support, technical help, and team performance.
South AfricaWhat I'm looking for
I am a motivated customer service professional with six years of experience delivering technical support, virtual assistance, and frontline hospitality service. I have consistently resolved customer issues across phone, email, and chat while maintaining high satisfaction through efficient processes and attention to detail.
In leadership roles I trained, supervised, and monitored teams, handled escalations, prepared reports, and managed workflows to improve performance and service delivery. My background includes sales outreach, reservations management, and hands-on technical troubleshooting.
I bring strong CRM proficiency, Microsoft Office skills, and a service-oriented mindset focused on documentation, multitasking, and continuous improvement to help companies scale reliable customer experiences.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service Rep
Paricus LLC
Provided primary customer support via phone, email and chat, managed orders and administration tasks, and delivered technical support to maintain high customer satisfaction.
Receptionist
RH Hotel
Answered reservation and enquiry calls, managed room allocations and bookings for private and group guests, and coordinated reservation logistics.
Sales Representative
US Global Marketing
Conducted cold calling to engage prospects and delivered sales presentations to introduce products and drive customer acquisition.
Technical Support Agent
Paricus LLC
Resolved technical issues through troubleshooting, applied strong problem-solving and computer skills, and managed time-sensitive support cases to restore service.
VOCustomer Service Agent
Vodacom
Handled inbound customer calls, resolved complaints, updated customer records and troubleshot cellphone issues to restore service and satisfaction.
Team Leader
Paricus LLC
Supervised team members, trained and monitored performance, handled escalations, prepared reports and managed workflows to maintain service quality.
Reservationist
RH Hotel
Managed reservations, coordinated bookings, handled pricing inquiries, followed up on payments and sent confirmation emails to guests.
Education
Degrees, certifications, and relevant coursework
International Hotel School
Diploma in Hospitality Management, Hospitality Management
Diploma in Hospitality Management focusing on hotel operations, reservations, and guest services.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Zulu?
You can contact Zulu and 90k+ other talented remote workers on Himalayas.
Message ZuluFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
