Open to opportunities

Aquila Smith

@aquilasmith

Message

Empathetic customer support consultant delivering efficient technical and relationship-focused service.

South Africa

Message

What I'm looking for

I seek a collaborative customer-focused role offering technical support, CRM-driven responsibilities, growth opportunities, and a culture valuing empathy and continuous improvement.

I am an empathetic customer support consultant with a proven track record in technical support, complaint resolution, and relationship management across travel, fintech, and customer service operations.

I consistently drove high customer satisfaction by resolving issues via ticketing systems and CRM platforms, provided pre-trip orientations and partner support, and maintained accurate records in Salesforce and other internal tools.

I am adaptable under pressure, fluent in English, Afrikaans and German, and committed to collaborative problem-solving and continuous improvement in customer experience.

Experience

Work history, roles, and key accomplishments

Incentive Program Support

The Incentive Company

Jun 2024 - Jan 2025 (7 months)

Provided email- and ticket-based technical and account support for Dell Rise incentive participants, resolving issues to maintain high customer satisfaction and supporting partners and distributors.

Customer Service Ticketing Systems CRM Email Support Account Management Problem Solving Communication

Customer & Merchant Advisor

Quantanite

Oct 2021 - May 2023 (1 year 7 months)

Supported German-speaking customers and merchants for DoorDash, maintained Salesforce records, and resolved product and account issues to improve satisfaction.

Customer Support Merchant Support Salesforce Account Management Problem Solving Data Entry German Communication

Senior Trip Coordinator

Enchanting Travels

May 2022 - Mar 2023 (10 months)

Managed German-speaking trip planning and vendor relations, delivered pre-trip orientations, and produced post-trip reports to improve service delivery and client satisfaction.

Vendor Management Client Communication Reporting Problem Solving Time Management German

Customer Service Agent

Webhelp

Jun 2021 - Oct 2021 (4 months)

Handled high volumes of German-speaking customer inquiries for EasyJet, resolved booking issues, and maintained customer records to ensure timely, accurate responses.

Customer Support Problem Solving German CRM

Customer Service Agent

Webhelp

Oct 2019 - Jun 2021 (1 year 8 months)

Provided German-speaking support for WorldRemit, tracked interactions in Salesforce, generated activity reports, and collaborated cross-functionally to resolve complex issues.

Customer Support Salesforce Reporting Cross Functional Collaboration German

Sales Agent

Digioutbound Call Centre

Feb 2017 - Feb 2018 (1 year)

Executed German-speaking outbound sales, met and exceeded monthly targets, maintained CRM records, and handled upsells while resolving customer complaints.

Outbound Sales Upselling CRM German Scripts & Compliance Customer Relationship Management

Personal Assistant

Heckmann Grundstücksverwaltung GmbH & Co. KG

Jan 2014 - Dec 2016 (2 years 11 months)

Managed executive communications and schedules, prepared correspondence and reports, and maintained documentation for finance and property departments.

Executive Support Scheduling Documentation Office Administration Communication German