Open to opportunities

sabir User

@sabiruser

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Compassionate support manager with strong leadership and communication skills.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to lead teams and provide exceptional care while fostering a positive work environment.

I am a dedicated professional with a strong background in health and social care, having progressed from a support worker to a managerial role within Birmingham Supported Housing. My journey has been marked by a commitment to excellence, where I effectively managed staff, ensured compliance with policies, and maintained high standards of service delivery. My experience has equipped me with the skills to lead teams, conduct audits, and foster a positive work environment.

Throughout my career, I have demonstrated my ability to work under pressure while maintaining effective communication with colleagues and clients. My training in various areas, including emergency first aid and mental health awareness, has further enhanced my capability to provide compassionate care. I thrive in collaborative settings, where I can leverage my negotiation skills and sociable nature to build strong relationships and achieve common goals.

With a solid educational foundation in health and social care from the University of Bolton, I am eager to continue my professional development and contribute to a team that values high-quality service and innovative solutions. I am passionate about providing exceptional customer service and am always looking for ways to improve processes and outcomes.

Experience

Work history, roles, and key accomplishments

Seasonal Staff

Smyths Toys

Oct 2023 - Nov 2023 (1 month)

Responsible for picking orders for collections and deliveries, managing stock levels, and completing tasks within set deadlines. Worked collaboratively with the team to achieve branch goals.

Teamwork Time Management

Support Manager

Birmingham Supported Housing

Jan 2021 - Dec 2022 (1 year 11 months)

Promoted from support worker to manager, overseeing office operations and staff. Responsible for delegating roles, conducting audits, and ensuring compliance with policies. Provided training and maintained effective communication to enhance team performance and security standards.

Auditing Training Communication GDPR Compliance Risk Management Health and Safety Team Leadership

Care Assistant

Heritage Healthcare

Jan 2019 - Jan 2020 (1 year)

Gained experience in the healthcare sector while completing training in various areas including first aid, infection control, and mental health awareness. Focused on providing person-centered care and ensuring compliance with health and safety standards.

Data Protection

Call Centre Staff

Big Johns Head Office

Jan 2014 - Jan 2018 (4 years)

Provided excellent customer service in a call center environment, consistently exceeding sales targets. Handled complaints and maintained accurate records while ensuring confidentiality and professionalism.

Customer Service Sales Complaint Handling Database Management Team Collaboration Communication