SMsabastian mburu
@sabastianmburu
Founder and mechanical engineer specializing in growth, customer success, and data-driven commercial strategy.
KenyaWhat I'm looking for
I am a founder and mechanical engineer with hands-on experience building customer-centric products and growth processes for mobile lending and small businesses. My work blends technical analysis, customer success, and commercial leadership to drive measurable business outcomes.
As a growth analyst I focused on data-driven initiatives that increased borrowing while protecting repayment rates, and as a commercial/product lead I set sales roadmaps, trained teams, and ensured high service standards. I have led customer relations efforts, collected and analyzed feedback, and used insights to improve products and retention.
I hold a Bachelor of Mechanical Engineering from the University of Nairobi and completed short programs in strategy, MySQL, SEO & marketing, and entrepreneurship. I communicate fluently in English, Swahili, and Kikuyu, and I bring disciplined execution and a strong customer-first ethos to every role.
Experience
Work history, roles, and key accomplishments
Growth Analyst
Unnamed Mobile Lending Company
Jan 2023 - Dec 2023 (11 months)
Performed data analysis to increase customer borrowing while maintaining repayment rates and improved customer experience to differentiate the service in a competitive mobile lending market.
Commercial Manager
Chendeleza Africa
Jan 2022 - Dec 2023 (1 year 11 months)
Owned product and sales roadmap, trained and led the sales team to meet targets and improved commercial performance through coaching and execution of go-to-market activities.
Founder / Customer Success
Self Employed
Jan 2020 - Dec 2023 (3 years 11 months)
Founded a consultancy helping small businesses acquire and retain customers by implementing online acquisition, retention strategies, and customer service improvements.
Education
Degrees, certifications, and relevant coursework
Jasiri Program
Certificate, Strategy Analysis
2022 - 2022
Completed a short program in strategy analysis to build skills in business strategy and analysis.
UNUniversity of Nairobi
Bachelor of Mechanical Engineering, Mechanical Engineering
2014 - 2021
Activities and societies: Research, customer success-related projects
Completed a Bachelor of Mechanical Engineering focused on engineering principles and practical problem solving.
KEKEPSA
Certificate, Entrepreneurship
2020 - 2020
Activities and societies: Marketing and sales training
Completed a short entrepreneurship program covering marketing and sales fundamentals.
Availability
Location
KenyaAuthorized to work in
Job categories
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