At Reliance Retail, I investigated customer claims and verified transaction authenticity to identify and prevent fraudulent activities.
I also resolved seller queries through email support, maintaining service quality and response timelines.
Working with internal teams, I supported timely issue resolution and customer satisfaction, and contributed to Catalogue Quality Control processes to maintain data accuracy and compliance standards.
At BYJU'S, I assisted prospective customers and supported sales conversion activities. I also maintained customer records and communication logs.
