Pavithra Raj
@pavithraraj
Investigation Specialist and risk professional protecting organizations through fraud detection and empathetic customer support.
IndiaWhat I'm looking for
I’m an analytical and empathetic risk professional with 3+ years of combined experience in fraud investigation and customer success. I identify vulnerabilities, analyze suspicious transactions and account activities, and mitigate fraudulent transactions, claims, or activities to reduce financial loss and security risks.
At Amazon Development Centre India Pvt. Ltd., I worked as an Investigation Specialist focused on identifying, analysing data, and mitigating risk. I investigated suspicious transactions and account activities to detect fraud and policy violations, and I was selected for the High Speed Investigations team within 10 months to manage high-priority cases, deliver timely risk-based decisions, and maintain compliance with operational standards and SLAs.
Before that, I built strong customer handling and operations experience as an Executive – Operations at Startek / Aegis Customer Support Services and Smarter Biz Technologies, where I resolved customer inquiries and complaints efficiently and effectively. I bring good communication, leadership, and an ability to work under pressure, combining risk management with customer satisfaction and root-cause analysis.
Experience
Work history, roles, and key accomplishments
Investigation Specialist
Amazon Development Centre India Pvt. Ltd.
Jan 2023 - Dec 2025 (2 years 11 months)
Investigated suspicious transactions and account activities to detect fraud and policy violations, reducing financial loss and security risks for Amazon. Selected for the High Speed Investigations team within 10 months to manage high-priority cases, deliver timely risk-based decisions, and maintain compliance with operational standards and SLAs.
Customer Support Executive
Startek
Jun 2022 - Nov 2022 (5 months)
Resolved customer inquiries and complaints efficiently and effectively, maintaining high customer satisfaction. Supported operational activities in a customer support environment.
CFB Sustainability Intern
Dr Reddy’s Laboratories
Feb 2014 - Jun 2014 (4 months)
Completed an internship project on the sustainability of CFB, conducting study and analysis as part of the role at Dr Reddy’s Laboratories.
Non-Alcoholic Beverages Intern
Hindustan Coca Cola Beverages Pvt. Ltd.
Dec 2011 - Feb 2012 (2 months)
Completed an internship project studying non-alcoholic beverages, applying research and analysis to support the learning objectives of the program.
Education
Degrees, certifications, and relevant coursework
Indian Institute of Packaging
PGDP, Packaging Technology & Management
2012 - 2014
Grade: 73.00%
Completed PGDP in Packaging Technology & Management (2012–2014) at the Indian Institute of Packaging, Hyderabad, with an aggregate of 73.00%.
Loyola Degree & PG College
B.Sc, Food Technology & Management
2009 - 2012
Grade: 63.00%
Earned a B.Sc in Food Technology & Management (2009–2012) from Loyola Degree & PG College, affiliated to Osmania University, with an aggregate of 63.00%.
Kakatiya Co-op Junior College
Intermediate BIPC, BIPC
2007 - 2009
Grade: 70.00%
Completed Intermediate BIPC (2007–2009) at Kakatiya Co-op Junior College with an aggregate of 70.00%.
Triveni Talent School
S.S.C, Secondary Education
Grade: 78.00%
Completed S.S.C (2007) at Triveni Talent School with an aggregate of 78.00%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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