Aarif SK

I’m a detail-oriented investigation professional with experience in claims investigation, risk assessment, and customer trust operations at Amazon (One Touch Claims – OTC). I process high volumes of cases with exceptional accuracy, compliance, and decision-making under pressure.

In my role as Investigation Associate, I conducted end-to-end OTC investigations by validating customer submissions and ensuring fair, policy-aligned resolutions. I consistently delivered high productivity scores (120–140% to goal), maintained 100% SLA compliance across monthly performance cycles, and completed investigations that reduced case backlog.

I also strengthened outcomes through analytical thinking—using delivery data, order history, and supporting evidence to assess claim legitimacy and reduce invalid claims. I identified recurring shipment or operational issues, contributing to a 5–10% drop in repeat claims, and I’m now focused on bringing my forensic-style, data-informed approach to broader fraud and operational-risk challenges.