At Compass Group UK & Ireland, I provide remote, onsite and walk-up support to more than 1,000 users across a multi-site enterprise environment. I manage incidents and service requests through TOPdesk and SupportWorks, maintaining 93% SLA compliance and contributing to 99% customer satisfaction.
I support Microsoft 365, Windows 10/11 and identity services, and administer Active Directory and Microsoft Entra ID tasks. Through structured troubleshooting, I achieve a 95% First Contact Resolution rate and work with specialist teams when incidents need escalation.
Before that, at ASAG Creatives, I delivered a production-ready consultancy website with responsive front-end and back-end functionality. I also developed reusable components and supported documentation and user handover.
