Open to opportunities

Ruba AJ

@rubaaj

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Experienced accounting professional with strong customer service skills.

Canada

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am an accounting professional with over 7 years of experience in customer service and a solid background in accounting and payroll. My expertise includes proficiency in QuickBooks, Sage, and Sampro, as well as a strong understanding of financial reporting, accounts payable, and receivable processes. I have a proven track record of managing customer accounts, processing refunds, and ensuring compliance with financial policies.

Throughout my career, I have developed strong administrative management skills, including decision-making, teamwork, and time management. I pride myself on my attention to detail and my ability to build relationships with clients and colleagues alike. My experience in various roles, from billing administration to bookkeeping, has equipped me with the skills necessary to thrive in fast-paced environments while maintaining a high level of customer service.

Experience

Work history, roles, and key accomplishments

Customer Accounting

The Brick

Jun 2021 - Present (4 years)

Managed customer accounting and refund processes, including investigating reasons for refunds and checking credibility of requests. Collaborated with the accounts payable department to approve or deny refund requests and determined appropriate refund amounts.

Data Entry Customer Service Accounts Payable Training

Bookkeeper

Bernal Business Services Inc

Mar 2021 - Present (4 years 3 months)

Managed accounts payable and receivable, posted journal entries, and maintained general ledgers and financial statements. Prepared trial balances, processed expense reports, calculated fixed assets and depreciation, and handled payroll and tax returns.

Bookkeeping Accounts Payable Accounts Receivable Journal Entry Payroll Tax Preparation Account Reconciliation Financial Reporting

Billing Administrator

Gateway Mechanical Services Inc

Oct 2020 - Present (4 years 8 months)

Processed accounting receivables and incoming payments in compliance with financial policies and procedures. Performed daily financial transactions, including verifying, classifying, computing, posting, and recording accounts receivables data.

Billing Accounts Receivable Payment Processing Invoicing Data Entry

Cashier

Turquaz Kebab House Restaurant

Jul 2017 - Present (7 years 11 months)

Greeted customers and provided information regarding products and services, while also responding to complaints and resolving issues. Processed various payment types including credit/debit cards and cash, and was responsible for opening and closing tills.

Customer Service Payment Processing Staff Training

Sales Associate

JW Research Ltd

Sep 2016 - Present (8 years 9 months)

Provided excellent customer service and consistently exceeded daily sales targets. Effectively marketed credit cards for various banks and informed customers about procedures and policies.

Sales Customer Service Marketing

Education

Degrees, certifications, and relevant coursework

CDI College

Diploma, Accounting and Payroll

Completed a diploma program focusing on accounting and payroll principles. Gained knowledge in areas such as QuickBooks, Sage, Sampro, cash receipts, and trial balance preparation.

Al Ahlia University

Bachelor's Degree, Finance and Banking

Earned a Bachelor's degree in Finance and Banking, which was evaluated and recognized in Canada. Developed a strong foundation in financial principles and banking operations.