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Saad AhmedSA
Open to opportunities

Saad Ahmed

@saadahmed10

I drive LiveOps, customer service, and monetization at Mindstorm Studios.

Pakistan
Message

What I'm looking for

I'm looking to continue building in LiveOps, customer service, monetization, and operations roles where I can improve client outcomes, streamline processes, and collaborate across teams.

I'm driving LiveOps, customer service, and monetization at Mindstorm Studios, where I currently work as an Associate LiveOps and Monetization Manager and Customer Service and Operations Executive.

Previously at InvoZone, I supported client satisfaction through project delivery, billing, contract compliance, risk assessment, and clear communication across internal and external teams. I also leveraged blockchain capabilities to streamline processes and build long-term client partnerships.

As a Research Intern at Programmers Force, I gathered requirements, collected data, designed products, and reported on RegTech products. I researched transaction monitoring systems, wrote user stories, conducted competitor and pain-point analysis, and performed web scraping for PEP and sanctioned-person screening.

Experience

Work history, roles, and key accomplishments

Mindstorm Studios logoMS
Current

Associate LiveOps and Monetization Manager

May 2025 - Present (1 year 4 months)

Managing live operations and monetization strategies for games, focusing on player engagement and revenue optimization.

Mindstorm Studios logoMS
Current

Customer Service and Operations Executive

Feb 2024 - Present (2 years 7 months)

Worked as Customer Service and Operations Executive at Mindstorm Studios.

InvoZone logoIN

Business Operations

Sep 2022 - Feb 2024 (1 year 5 months)

- Ensured the satisfaction and success of my clients by ensuring project delivery, billing, and contract compliance.
- Effectively collaborated with cross-functional teams to deliver exceptional results.
- Assessed risk criteria for each project and proposed solutions to mitigate risks.
- Kept clear lines of communication between internal and external clients.
- Leveraged blockchain's capabil

Programmers Force logoPF

Research Intern

Aug 2021 - Nov 2021 (3 months)

- Programmers Force is a SaaS-based company with FinTech, RegTech, and AI expertise.
- As a Research Intern on RegTech Products, I oversaw requirement gathering, data collection, Product Design, Analytics, and Reporting:
- Performed Research on Transaction Monitoring Systems and Created the architecture, wrote user -stories for it, and communicated with Engineers for the implementation
- intervie

Education

Degrees, certifications, and relevant coursework

IU

Information Technology University

BS Management and Technology

2018 - 2022

Over the four years of my education, I learned key industry concepts but especially the ability to think and analyze how we can fill in gaps in traditional and nontraditional businesses with industry. With a very research-based framework, I was taught by World Class faculty on key ideas that are the shape of management to come.

Some of my courses were:
- Project Management:
In this course I did

Information Technology University logoIU

Information Technology University

Bachelor of Science, Management and Technology

2018 - 2022

Pursued a BS in Management and Technology, focusing on bridging gaps in traditional and nontraditional businesses through a research-based framework. Completed coursework in Project Management and Management Information Systems, including analyses of Punjab Safe Cities and Pakistan's Judicial Infrastructure.

Tech stack

Software and tools used professionally

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