
Saad Ahmed
@saadahmed10
I drive LiveOps, customer service, and monetization at Mindstorm Studios.
What I'm looking for
I'm driving LiveOps, customer service, and monetization at Mindstorm Studios, where I currently work as an Associate LiveOps and Monetization Manager and Customer Service and Operations Executive.
Previously at InvoZone, I supported client satisfaction through project delivery, billing, contract compliance, risk assessment, and clear communication across internal and external teams. I also leveraged blockchain capabilities to streamline processes and build long-term client partnerships.
As a Research Intern at Programmers Force, I gathered requirements, collected data, designed products, and reported on RegTech products. I researched transaction monitoring systems, wrote user stories, conducted competitor and pain-point analysis, and performed web scraping for PEP and sanctioned-person screening.
Experience
Work history, roles, and key accomplishments
Managing live operations and monetization strategies for games, focusing on player engagement and revenue optimization.
Worked as Customer Service and Operations Executive at Mindstorm Studios.
- Ensured the satisfaction and success of my clients by ensuring project delivery, billing, and contract compliance.
- Effectively collaborated with cross-functional teams to deliver exceptional results.
- Assessed risk criteria for each project and proposed solutions to mitigate risks.
- Kept clear lines of communication between internal and external clients.
- Leveraged blockchain's capabil
- Programmers Force is a SaaS-based company with FinTech, RegTech, and AI expertise.
- As a Research Intern on RegTech Products, I oversaw requirement gathering, data collection, Product Design, Analytics, and Reporting:
- Performed Research on Transaction Monitoring Systems and Created the architecture, wrote user -stories for it, and communicated with Engineers for the implementation
- intervie
Education
Degrees, certifications, and relevant coursework
Information Technology University
BS Management and Technology
2018 - 2022
Over the four years of my education, I learned key industry concepts but especially the ability to think and analyze how we can fill in gaps in traditional and nontraditional businesses with industry. With a very research-based framework, I was taught by World Class faculty on key ideas that are the shape of management to come.
Some of my courses were:
- Project Management:
In this course I did
Information Technology University
Bachelor of Science, Management and Technology
2018 - 2022
Pursued a BS in Management and Technology, focusing on bridging gaps in traditional and nontraditional businesses through a research-based framework. Completed coursework in Project Management and Management Information Systems, including analyses of Punjab Safe Cities and Pakistan's Judicial Infrastructure.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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