At GovPilot, I was promoted from Customer Success Manager to Account Manager. In my current role, I closed over $400K ARR in 9 months and own upsells across a statewide territory of over 300 clients.
I manage a portfolio of 90 New Jersey municipalities, from technical onboarding through post-live support and renewal, with a 98% retention rate. I also lead discovery, demos, and pricing and contract negotiations, and coordinate with internal teams to resolve technical issues.
At Findhelp, I managed 35 clients across healthcare, government, and nonprofit sectors, supporting implementation and project management and achieving an average 96% NPS. At Guidehouse Consulting, I led technical support for STAR™, the case management system used for fraud investigations related to more than 6 million PPP loans, and led weekly deployments and User Acceptance Testing.
