Henlou Husselman

Led a team of 4 consultants to deliver customized reporting solutions for financial institutions, significantly reducing quarterly reporting turnaround time by over 30% through workflow automation. Managed end-to-end implementations for enterprise clients, from scoping through deployment, and designed real-time client reporting portals.

Led client workshops to capture business requirements for investment reporting platforms and configured custom reporting tools and portals for mid-to-large investment firms. Streamlined product delivery using Agile methodologies, including Jira, sprint planning, and retrospectives.

Executed and documented comprehensive test plans for new reporting features and platform updates, ensuring high quality releases. Collaborated closely with product and development teams to identify and resolve defects, contributing to overall product stability.

Resolved client issues and triaged bugs efficiently, providing critical support to SaaS users during early implementations. Ensured smooth onboarding and operational continuity for new clients.

Provided technical support for a SaaS-based proposal and document automation platform utilized by global clients. Customized PowerPoint and Word templates to meet client-specific output requirements.

Delivered first- and second-line IT support for a diverse portfolio of enterprise clients. Successfully resolved technical issues and maintained system functionality.

Completed a higher national diploma focusing on information technology principles and practices. Gained foundational knowledge in IT systems and applications.

Obtained a Senior Certificate, successfully completing secondary education requirements. Developed a broad academic foundation.