Lydia Oyier

I’m a hospitality professional with “over 10 years of progressive experience” in hotel operations, guest services, and team leadership. I’m hands-on, detail-oriented, and committed to delivering exceptional service standards while driving operational efficiency.

I manage day-to-day operations end-to-end—guest experience, reservations, event & function coordination, and revenue performance. I’ve coordinated seamlessly across reservations, events, and front office teams to support smooth service delivery, monitor occupancy trends, and maximize profitability.

In prior roles, I strengthened operations through practical control of inventory and cash accuracy—overseeing inventory control, stock takes, supplier ordering, and daily cash-ups. I also trained and mentored staff (including new hires and trainees), and resolved guest complaints with effective resolutions to maintain high satisfaction scores.

I’ve also built customer service depth in a call centre environment, supporting English and German-speaking clients and maintaining accurate records of interactions. I bring strong administrative and IT systems management, plus “financial coordination & reporting,” to help teams perform consistently.