Open to opportunities

Ryan Murphy

@ryanmurphy

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Trusted technical advisor with 10 years of enterprise security experience.

United States

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What I'm looking for

I am looking for a role that values customer success, fosters collaboration, and offers opportunities for professional growth.

I am a trusted technical advisor with a decade of experience in driving customer outcomes through enterprise security solutions. Currently, I serve as a Senior Technical Support Engineer at Palo Alto Networks, where I am part of the Focused Services team. My role involves helping enterprise customers maximize their return on investment, reduce risk, and adopt best practices across advanced network configurations, including NGFW and GlobalProtect.

Throughout my career, I have been recognized for my clear communication and proactive guidance, which have allowed me to build strong relationships with both executive stakeholders and technical teams. My experience includes delivering white-glove support, conducting technical health checks, and advocating for customer needs with product and engineering teams. I am passionate about ensuring long-term success and satisfaction for my clients, and I strive to influence product roadmaps based on real-world adoption feedback.

Experience

Work history, roles, and key accomplishments

Current

Senior Technical Support Engineer

Current

Palo Alto Networks

Jun 2024 - Present (1 year 2 months)

Delivered white-glove support through the Focused Services program, partnering with enterprise customers to drive solution adoption, reduce risk, and maximize ROI. Enabled successful quarterly business reviews (QBRs) by providing technical insight that informed renewal decisions and demonstrated security improvements.

Customer Success Risk Assessment Account Strategy Customer Advocacy Product Feedback

Senior Network Administrator

Willis Knighton Health System

Jan 2016 - Jan 2024 (8 years)

Managed enterprise Palo Alto Networks firewall environments, enabling secure connectivity and compliance across clinical and administrative departments. Advised senior leadership on risk, resilience, and policy enforcement, translating technical constraints into actionable business decisions.

Palo Alto Networks Firewalls Network Security Compliance Risk Management Enforcement Segmentation VPN Root Cause Analysis

Intramural Sports Director and Adjunct Professor

Del Mar College

Jan 2012 - Jan 2016 (4 years)

Developed and delivered curriculum focused on health and wellness, fostering engagement and clear communication across diverse student groups. Coordinated intramural programs, managing events, schedules, and conflict resolution in a fast-paced environment.

Curriculum Development Health and Wellness Program Coordination Event Management Conflict Resolution Leadership Collaboration Interpersonal Skills

Intramural Sports Director

Del Mar College

Jan 2012 - Jan 2016 (4 years)

Curriculum Development Health and Wellness Event Management Scheduling Conflict Resolution Communication Leadership Collaboration Interpersonal Skills Student Engagement

Director of Health and Wellness

YMCA of the Coastal Bend

Jan 2010 - Jan 2014 (4 years)

Spearheaded the development of wellness programs aimed at improving community health and engagement. Led a team of health professionals, emphasizing personalized service and member satisfaction.

Wellness Program Development Community Health Team Leadership Team Management Communication

Education

Degrees, certifications, and relevant coursework

Texas A&M Commerce

Master of Science, Health, Kinesiology, and Sports Studies

2010 - 2012

Completed a Master of Science in Health, Kinesiology, and Sports Studies. This program provided advanced knowledge in health and wellness, preparing for leadership roles in related fields.

Texas A&M Commerce

Bachelors of Science, Kinesiology

2004 - 2008

Earned a Bachelor of Science in Kinesiology. This degree focused on the scientific study of human movement, providing foundational knowledge for health and sports-related careers.

Texas A&M Commerce

Bachelor of Science, Kinesiology

2004 - 2008

Obtained a Bachelor of Science degree in Kinesiology. The curriculum focused on the study of human movement, providing a foundation for understanding physical activity and its impact on health.