I’m looking for a remote or hybrid Technical Support Engineer role where I can troubleshoot SaaS and cloud platforms, work with APIs and SQL, and collaborate with engineering teams to improve reliability and customer experience. I value calm, focused environments and roles that reward curiosity, ownership, and continuous learning.
JVLooking for a job
Jeff Valenzuela
@jeffvalenzuela
Technical Support Engineer bridging network ops and SaaS platforms with calm, precise troubleshooting.
United StatesWhat I'm looking for
I’ve spent my career keeping systems reliable and customers confident. From restoring uptime in network operations to managing SaaS escalations, I bring steady technical leadership and clear communication under pressure. My skills span API troubleshooting, SQL queries, Azure governance, and SaaS platform management. I’ve supported enterprise clients across telecom, hospitality, and cloud environments, always focused on uptime, transparency, and trust.
What I’m Good At:
• Troubleshooting complex systems with composure under pressure
• Customer education, de-escalation, and empathetic communication
• SaaS platform management and uptime optimization
• Cloud foundations (Azure identity, access, and governance)
• SQL data validation and system behavior analysis
• Network & API troubleshooting (REST/JSON, cURL, traceroute, SAML/SSO)
• API validation and endpoint testing with Postman
I’m now focused on advanced SaaS and cloud support engineering roles where I can combine real troubleshooting depth with customer empathy, helping teams move faster, not louder.
Experience
Work history, roles, and key accomplishments
GO
Network Operations Specialist II
GoNetSpeed
Apr 2021 - Jun 2025 (4 years 2 months)
Promoted from NOC I to lead enterprise incident response and network restoration. Managed uptime, analyzed logs, configured routers/firewalls, and mentored new techs. Owned critical escalations, improved SLA compliance, and partnered with SaaS vendors to prevent recurrence.
CBService Assurance Manager
Comcast Business
May 2017 - Dec 2020 (3 years 7 months)
Advanced from Support II to lead enterprise service assurance. Drove cross-team root-cause analysis, managed B2B outages, and created playbooks for recurring issues. Improved CSAT +4 pts by combining technical leadership, customer education, and proactive monitoring.
OPDelivered SaaS platform support for 40K + restaurants worldwide. Resolved API, database, and hardware issues, ensured uptime, and trained users on new tools. Authored KB docs and relayed feedback that shaped product updates and reliability.
SS
Mentor
Social Vocational Services
Apr 2013 - Aug 2016 (3 years 4 months)
Designed and delivered vocational training and life-skills programs for adults with developmental disabilities, coordinated city-supported events, and created individualized communication workshops.
Education
Degrees, certifications, and relevant coursework
Jeff hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
80k-130k USD
Social media
Job categories
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