At Palo Alto Networks, I owned the post-sales lifecycle for cybersecurity SaaS accounts, managing a book of 15 enterprise customers representing $10M+ in ARR. I used health data to spot renewal risks early and worked across Sales, Support, and Professional Services to address them.
At RSA Archer Integrated Risk Management, I advised six enterprise customers on the RSA Archer eGRC platform and contributed to multi-year support contracts. Earlier, at Cerner Corporation, I supported pharmacy software implementations across five healthcare clients and helped reduce average service-ticket close time by 10%.
