Open to opportunities

Ryan Izzard

@ryanizzard

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Versatile customer service professional with 6+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a versatile and results-oriented customer service professional with over six years of experience in call center operations and remote support. My journey has equipped me with the skills to handle high call volumes and resolve complex issues efficiently. I thrive in fast-paced environments and excel at collaborating across teams to deliver exceptional service.

Currently, I work as a Call Representative at Apple, where I manage up to 35 calls per hour, providing high-quality support for Apple products and services. My previous roles at Allstate Insurance and GM Financial have honed my abilities in problem resolution, customer retention, and data management. I am passionate about ensuring customer satisfaction and continuously seek to improve my skills in technical support and troubleshooting.

In addition to my customer service experience, I operated my own personal training business, where I developed personalized fitness plans and managed client communications. This entrepreneurial experience has further enhanced my organizational skills and adaptability, making me a well-rounded candidate for any customer-focused role.

Experience

Work history, roles, and key accomplishments

Current

Call Representative

Current

Apple

May 2022 - Present (3 years 2 months)

Delivered high-quality support for Apple products and services, handling up to 35 calls per hour. Navigated systems independently without a script, ensuring secure access through customer verification and thorough call documentation.

Customer Support Navigation Time Management Remote Work

Ops Coordinator

Cruise Automation

May 2023 - Oct 2024 (1 year 5 months)

Supported operational safety procedures and coordinated with cross-functional teams. Responded to safety incidents with thorough data analysis and field deployment, enhancing AV troubleshooting through real-time communication and regulatory compliance.

Operational Safety Cross Functional Communication Data Analysis Deployment A V Troubleshooting Regulatory Compliance

Call Center Representative

Allstate Insurance

Mar 2022 - May 2023 (1 year 2 months)

Served as the first point of contact for policyholders and claimants, resolving issues through inbound support. Handled claims-related research and correspondence, maintaining accurate records and policy updates while consistently meeting performance targets.

Policy Management Performance Tracking Customer Service Remote Work

Call Center Representative

GM Financial

Sep 2017 - Mar 2022 (4 years 6 months)

Managed collections on past-due auto loans, consistently exceeding recovery goals. Educated customers on financial options and loan terms, ensuring account security and documenting call interactions for regulatory and internal compliance.

Collections Customer Education Regulatory Compliance Documentation Financial Services

Personal Trainer / Business Owner

IZZ Fitness

Jul 2018 - Mar 2022 (3 years 8 months)

Operated a private training business, managing all client communications and scheduling remotely. Developed personalized fitness plans, demonstrating adaptability, client service, and strong organizational skills.

Client Communication Scheduling Business Management Client Services organizational Remote Work

Education

Degrees, certifications, and relevant coursework

Seneca Valley High School

High School Diploma, General Studies

Obtained a High School Diploma and GED, completing foundational studies. Developed essential academic skills and prepared for further education or career entry.