Open to opportunities

Ryan Gounden

@ryangounden

Message

I lead operations and customer support workflows across clinics, contact centres, and financial services.

South Africa

Message

What I'm looking for

I'm looking for a remote, deadline-driven role where I can manage operations or customer support workflows, apply strong communication and coordination skills, and continue developing my cybersecurity knowledge.

I've managed daily clinic operations at Zenith Clinic, coordinating schedules, patient records, staff, suppliers, budgets, and administrative workflows to support efficiency, compliance, and patient satisfaction.

Across Amazon, Telkom, and CCI Call Centre, I've resolved customer enquiries through phone, email, and chat, handled orders, refunds, payments, shipping issues, and escalations, and provided service-quality feedback to management.

My background also includes operations management at Angeline Transport Services, financial planning at Sanlam, and project coordination at FibreUP. I'm remote-ready and have recently completed the Google Cybersecurity Professional Certificate, building foundations in Python, Linux, SQL, SIEM tools, intrusion detection, and risk assessment.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Zenith Clinic

Jan 2025 - Present (1 year 7 months)

Oversee daily clinic operations ensuring efficiency, compliance, and patient satisfaction. Manage scheduling systems, patient records, and administrative workflows, and coordinate with medical staff, suppliers, and external partners.

Operations Management Scheduling Clinical Records Compliance Supplier Coordination

Education

Degrees, certifications, and relevant coursework

Coursera

Professional Certificate, Cybersecurity

Completed the Google Cybersecurity Professional Certificate, covering cybersecurity fundamentals including Python, Linux, SQL, SIEM tools, intrusion detection, and risk assessment.