I seek an entry level technical role where I can apply claims and field-service experience, grow technically, collaborate with teams, and drive competitive results.
RG
Open to opportunities
Ryan Gopel
@ryangopel
Strategic leadership graduate skilled in customer support, claims, and field service.
United StatesWhat I'm looking for
I am a Strategic Leadership graduate with hands-on experience in customer support, field service, and claims operations, focused on delivering operational excellence and strong customer satisfaction.
In claims and customer-facing roles I maintained high performance—achieving a 98% CSAT at Turo and consistently exceeding KPI targets—while using tools like Origami and Slack to coordinate workflows and documentation.
As an HVAC technician I performed residential maintenance, installations, and smart-home integrations, and in retail and automotive roles I improved customer engagement through photography, inventory coordination, and attentive service.
I bring adaptability, technical proficiency, and a professional problem-solving approach, and I am eager to contribute value through continuous learning, collaboration, and a focus on customer outcomes.
Experience
Work history, roles, and key accomplishments
GE
Current
University Counselor
Grand Canyon Education
Aug 2025 - Present (6 months)
Assist prospective online students with applications, conduct weekly outreach, and maintain CRM records while making 100+ outbound dials daily to drive enrollment and student engagement.
TIHandled inbound claims, supported 20+ investigations weekly, maintained a 98% CSAT, and consistently achieved 110–120% of KPI targets while managing workflows in Origami.
II
HVAC Technician
Innovative Air, Inc.
Aug 2022 - Jan 2025 (2 years 5 months)
Performed residential HVAC maintenance, installations, and replacements, integrated Google Smart Home systems, and delivered consistent positive client feedback for professionalism and punctuality.
GM
Customer Relations Associate
Goldie's Motors
May 2021 - Aug 2022 (1 year 3 months)
Managed vehicle reconditioning, coordinated parts ordering and inventory, and produced edited vehicle photos that contributed to a 10% increase in listing engagement.
AC
Dietary Aide
Acacia Health Center
Jun 2016 - May 2021 (4 years 11 months)
Served meals according to prescribed dietary requirements, maintained inventory and sanitation standards, and was recognized as Employee of the Quarter in Spring 2021.
SE
Sales Associate
Sears
Jun 2013 - Jun 2016 (3 years)
Consistently exceeded monthly sales targets through personalized service, maintained product displays and inventory, and resolved customer concerns professionally.
Education
Degrees, certifications, and relevant coursework
NUNorthern Arizona University
Bachelor of Science, Strategic Leadership
Grade: Magna Cum Laude
Completed a Bachelor of Science in Strategic Leadership, graduating Magna Cum Laude in May 2025.
PCParadise Valley Community College
Associate Degree, General Business
Earned an Associate Degree in General Business, conferred in May 2024.
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Job categories
Customer Support SpecialistClaims ConsultantCustomer Success RepresentativeField Service TechnicianSales AssociateOperations CoordinatorTechnical Support SpecialistClient Relations AssociateService Delivery SpecialistCustomer Service SpecialistClient Support SpecialistCustomer Support RepresentativeSupport SpecialistSenior Customer Support SpecialistCustomer Support ExpertCustomer Support Associate
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