David Kropp
@davidkropp
Experienced automotive and claims specialist delivering reliable repairs, claims resolution, and customer service.
United StatesWhat I'm looking for
I am an accomplished operations and technical professional with extensive hands-on automotive repair, claims adjudication, and customer-service experience. I consistently streamline processes, manage projects from concept to completion, and bring proven troubleshooting, diagnostic, and mechanical expertise, supported by ASE Master certifications and GM technical training.
I have experience authorizing and investigating mechanical claims, using industry tools like AllData and Mitchell, and performing complex vehicle repairs and maintenance. I thrive in fast-paced, deadline-driven environments, mentor colleagues, and prioritize clear communication, integrity, and solutions that exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Claims Adjuster
Omega Auto Care
Mar 2025 - Present (9 months)
Assist in assessment and investigation of auto claims, determine eligibility based on policy coverage, and document findings to support timely claim decisions while collaborating with senior adjusters.
JEMechanical Claims Specialist
JM Family Enterprises
Apr 2023 - Jan 2024 (9 months)
Reviewed, investigated, and authorized mechanical claims under contract guidelines, communicated with customers and repair facilities, and processed payments using internal systems to resolve claims efficiently.
Technician / Handyman
Self Employed
Mar 2020 - Apr 2023 (3 years 1 month)
Provided preventative maintenance, basic repairs, appliance installations, and home renovation services, delivering dependable customer service across automotive, plumbing, electrical, and general maintenance jobs.
Automotive Service Technician
Boyle Buick GMC
Aug 2001 - Feb 2020 (18 years 6 months)
Inspected, diagnosed, and repaired vehicles using diagnostic tools and labor guides, managed repair orders and parts sourcing, mentored junior technicians, and maintained service records to improve shop efficiency.
Education
Degrees, certifications, and relevant coursework
CCCommunity College of Baltimore County
Associate of Applied Science, Applied Science
Completed an Associate of Applied Science focused on technical and applied skills relevant to automotive service and repair.
C. Milton Wright High School
High School Diploma, General Education
Earned a High School Diploma with foundational coursework supporting technical and vocational pursuits.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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