Open to opportunities

Ryan Alexander

@ryanalexander1

Message

Detail-oriented IT Specialist with expertise in network support.

United States

Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and challenges my technical skills.

I am a detail-oriented IT Specialist with a Bachelor's Degree in Management Information Systems and hands-on experience in network support, system administration, and technical troubleshooting. I thrive on solving complex technical issues and improving operational efficiency, contributing to team success across various platforms.

Currently, I provide IT support to over 450 users at Crane Composites Inc., where I manage the ticketing system and oversee system configurations and security protocols. My experience includes utilizing advanced tools for vulnerability management and ensuring minimal downtime across multiple locations. I am passionate about leveraging my skills in cloud technologies and user support to enhance the overall user experience.

Experience

Work history, roles, and key accomplishments

Current

IT System Technician

Current

Crane Composites Inc.

Oct 2022 - Present (2 years 9 months)

Provided IT support to over 450 users across 5 locations, ensuring minimal downtime and efficient operations. Managed the ticketing system, ensuring efficient ticket issue resolution, prioritization, and escalation. Generated weekly KPIs to improve user experience.

Rapid7)Arctic Wolf ProofPoint Active Directory DNS Hardware Rotation Ticketing Systems

Helpdesk Network Technician

Kelly Scott Madison

May 2022 - Present (3 years 2 months)

Assisted with hardware setup, software installations, and configurations for new employees. Provided on-site and remote support, resolving technical issues and enhancing overall user experience. Contributed to improving network and system efficiency through proactive issue identification and resolution.

Hardware Setup Installation Remote Support ActiveSync Asset Management License Auditing

Education

Degrees, certifications, and relevant coursework

Eastern Illinois University

Bachelor of Science, Management Information Systems

Completed a Bachelor of Science in Management Information Systems. Gained hands-on experience in network support, system administration, and technical troubleshooting. Developed skills in system defense, cloud technologies, and user support across various platforms.