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Anuka Ghoshal

@anukaghoshal

I deliver smooth airport customer service across ticketing, boarding, and arrivals.

India
Message

What I'm looking for

I'm looking for an organization where I can improve my skills and knowledge, grow with the team, and deliver positive customer experiences by resolving inquiries, complaints, and concerns.

I've supported airline passengers at AirAsia and SpiceJet across reservation and ticketing, check-in counters, boarding gates, and arrivals.

At SpiceJet, I worked as a Senior Customer Service Executive from May 2019 to June 2026, helping generate ancillary revenue while ensuring a positive customer experience.

I handle customer inquiries, complaints, and concerns by actively listening and providing solutions.

I'm positive, adaptable, determined, punctual, and communicate in Hindi, English, Nepali, and Bengali.

Experience

Work history, roles, and key accomplishments

SpiceJet Ltd. logoSL

Senior Customer Service Executive

SpiceJet Ltd.

May 2019 - Jun 2026 (7 years 1 month)

Managed reservation and ticketing, checking counters, boarding gates, arrivals, and generated ancillary revenue.

AL

Customer Service Executive

Air Asia Privat Limited

Handled reservation and ticketing, checking counters, boarding gates, arrivals, and generated ancillary revenue.

Education

Degrees, certifications, and relevant coursework

University of North Bengal logoUB

University of North Bengal

Bachelor of Arts, Arts

Earned a Bachelor of Arts degree from the University of North Bengal in 2016.

AB

ANUKA Air Force School Bagdogra

High School Diploma, General Studies

Completed high school education at ANUKA Air Force School Bagdogra in 2013.

Tech stack

Software and tools used professionally

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