Open to opportunities

Ruth MWANGI

@ruthmwangi1

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Dedicated IT Support Specialist with expertise in remote customer support.

Kenya

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What I'm looking for

I am looking for a remote role that values clear communication and offers opportunities for growth in IT support.

I am a dedicated and reliable IT Support Specialist with extensive experience in providing both remote and on-site technical support. My journey in IT began with a strong foundation in Information Systems, which I further enhanced through hands-on experience in various roles. I pride myself on my ability to assist users effectively via email and chat, ensuring that their technical issues are resolved promptly and efficiently.

During my tenure as an Assistant IT Officer at the Competition Authority of Kenya, I successfully delivered tech support to over 100 staff members, managed network devices, and maintained ICT assets. My role involved not only troubleshooting hardware and software issues but also securing user systems and performing regular backups. I have a knack for clear communication and user education, which has been instrumental in fostering a supportive environment for my colleagues.

Currently, I am expanding my skill set by learning Zendesk and Freshdesk platforms to enhance my remote support capabilities. I am fully remote-ready, self-managed, and adaptable to various work environments, making me an ideal candidate for any organization looking for a committed IT support professional.

Experience

Work history, roles, and key accomplishments

Assistant IT Officer

Competition Authority of Kenya

Nov 2022 - Oct 2024 (1 year 11 months)

Delivered technical support via email and onsite to over 100 staff members. Maintained ICT assets, managed network devices, and performed backups and software updates.

Technical Troubleshooting Network Infrastructure Backup KOHA Koha

IT Support Technician

Kenya School of Government

May 2021 - Oct 2021 (5 months)

Provided user support for laptops, workstations, and mobile devices. Managed user accounts via Active Directory and supported ERP systems and printers.

Active Directory ERP Systems Technical Troubleshooting User Support

Education

Degrees, certifications, and relevant coursework

Masinde Muliro University of Science and Technology

BSc, Information Systems Knowledge Management

Completed a Bachelor of Science in Information Systems Knowledge Management. Gained foundational knowledge in information systems, data management, and technology applications.

Alison

Certification, Information Systems Security

Completed the Certified Information Systems Security (CISSP) course through Alison. Developed skills in information security principles and practices.

Oracle Academy

Certification, Cloud Infrastructure

Completed the Oracle Cloud Infrastructure course through Oracle Academy. Acquired knowledge and practical skills in cloud computing services and infrastructure.