Dalton Band
@daltonband
A dynamic and results-driven IT Support Specialist
What I'm looking for
A dynamic and results-driven IT Support Specialist with extensive experience in technical
support, network troubleshooting, and customer service. Adept at diagnosing hardware and
software issues, implementing IT solutions, and providing end-user support. Strong
analytical skills, a proactive problem-solving approach, and the ability to improve IT systems
and user experience. Passionate about leveraging technology to enhance business
operations and efficiency
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Postal Corporation of Kenya
Nov 2017 - Present (7 years 7 months)
As an IT Support Specialist, I serve as the first point of contact for IT-related issues, diagnosing and resolving hardware, software, and network problems. I manage a TCP/IP network environment and lead the deployment of software updates. Additionally, I mentor junior staff and ensure compliance with IT best practices.
Postal Officer
Postal Corporation of Kenya
Apr 2014 - Nov 2017 (3 years 7 months)
In my role as a Postal Officer, I managed postal transactions and provided excellent customer service. I processed mail, addressed inquiries, and operated postal equipment, ensuring efficient operations and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kakamega School of Professional Studies
Diploma, Information Technology
2014 - 2016
Elgonview College
Diploma, Business
2008 - 2009
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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