DB
Open to opportunities

Dalton Band

@daltonband

A dynamic and results-driven IT Support Specialist

Kenya

What I'm looking for

I seek a role that fosters growth, collaboration, and innovation in IT.
A dynamic and results-driven IT Support Specialist with extensive experience in technical 
support, network troubleshooting, and customer service. Adept at diagnosing hardware and 
software issues, implementing IT solutions, and providing end-user support. Strong 
analytical skills, a proactive problem-solving approach, and the ability to improve IT systems 
and user experience. Passionate about leveraging technology to enhance business 
operations and efficiency

Experience

Work history, roles, and key accomplishments

PK
Current

IT Support Specialist

Postal Corporation of Kenya

Nov 2017 - Present (7 years 7 months)

As an IT Support Specialist, I serve as the first point of contact for IT-related issues, diagnosing and resolving hardware, software, and network problems. I manage a TCP/IP network environment and lead the deployment of software updates. Additionally, I mentor junior staff and ensure compliance with IT best practices.

Education

Degrees, certifications, and relevant coursework

KS

Kakamega School of Professional Studies

Diploma, Information Technology

2014 - 2016

EC

Elgonview College

Diploma, Business

2008 - 2009

Tech stack

Software and tools used professionally

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