maureen kanini

I am a dedicated and results-driven IT Support Specialist with over four years of experience in providing robust IT solutions and optimizing system performance. My expertise lies in diagnosing complex technical issues, managing IT infrastructure, and implementing security measures that enhance operational efficiency. I pride myself on delivering exceptional end-user support and fostering positive relationships with users, ensuring seamless IT operations.

At SportyBet Limited, I have successfully resolved over 90% of technical issues on the first call, significantly improving SLA compliance and end-user satisfaction. My initiatives, such as streamlining the IT asset management process and leading the standardization of end-user device configurations, have resulted in reduced equipment downtime and increased system reliability. Additionally, I have trained over 100 employees on IT security protocols, which led to a 20% reduction in security incidents.

Previously, I worked as an IT Assistant at Afreeken Technology Limited, where I enhanced network stability and optimized firewall configurations, strengthening network security. My experience also includes managing inventory systems and implementing user onboarding processes that significantly cut down setup times. I am passionate about leveraging my skills to contribute to a dynamic team and drive IT excellence.