Open to opportunities

Ruth munyao

@ruthmunyao

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Dedicated customer expert with strong problem-solving and communication skills.

Kenya

Message

What I'm looking for

I am looking for a role that challenges me and allows for growth in a supportive environment.

My name is Ruth Ndanu Munyao, and I am a dedicated and hardworking individual with a strong desire to succeed. I pride myself on being honest, obedient, and a good team player. My experience as a Customer Expert at Majorel Kenya has honed my skills in empathy, problem-solving, and communication, allowing me to provide exceptional service and resolve customer issues efficiently.

In addition to my role at Majorel, I have also worked as a Planning Officer and Acting Secretary at the Tana and Athi Rivers Development Authority, where I successfully drafted and prepared strategic and business plans. My ability to manage databases and maintain organized filing systems has been crucial in ensuring smooth operations. I am also experienced as an Accounts Clerk at Zenith Steel and Fabricators, where I reconciled accounts and ensured accurate data entry.

Experience

Work history, roles, and key accomplishments

Current

Customer Expert

Current

Majorel Kenya

Nov 2020 - Present (4 years 8 months)

Provided exceptional service by efficiently resolving customer issues through phone and written communication. Maintained high professionalism, product knowledge, and met performance standards. Took full ownership of issue resolution, investigated customer needs thoroughly, and created effective action plans.

Customer Service Problem Solving Communication Active Listening Technical Knowledge Patience Data Security Case Management Systems

Planning Officer and Acting Secretary

Tana and Athi Rivers Development Authority (TARDA)

Jan 2018 - Dec 2020 (2 years 11 months)

Drafted and prepared master, strategic, and business plans, managed databases, and profiled projects. Efficiently typed, prepared, and collated reports while maintaining organized filing systems.

Strategic Planning Database Management Report Preparation Data Entry Administrative Support Communication Team Collaboration

Accounts Clerk

Zenith Steel and Fabricators

Reconciled and reported discrepancies, maintained ledgers, performed account reconciliation, and ensured accurate data entry. Efficiently coded documents and managed filing systems.

Account Reconciliation Ledger Maintenance Data Entry Attention To Detail Administrative Support

Education

Degrees, certifications, and relevant coursework

The University of Nairobi

Bachelor of Arts, Economics and Statistics

Currently pursuing a Bachelor of Arts in Economics and Statistics, building a strong foundation in quantitative analysis and economic principles. Engaged in coursework that develops critical thinking and data interpretation skills relevant to various industries.