Open to opportunities

Lilian chebet

@lilianchebet

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Experienced customer service professional with a focus on problem-solving.

Kenya

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What I'm looking for

I seek a challenging role in a dynamic environment that fosters growth and learning.

I am a dedicated customer service support assistant with over five years of experience in the field. My journey began at Mondo Ride Company, where I honed my skills in customer relations and technical support, achieving a remarkable 98% customer service rating. This foundation paved the way for my current role at Kenya Power and Lighting Company, where I excel in providing exceptional service while managing sensitive customer information.

Throughout my career, I have consistently demonstrated my commitment to customer satisfaction and operational excellence. I was honored to be recognized as Employee of the Year in 2023, a testament to my dedication and ability to create win-win solutions for customers. I am passionate about continuous learning and growth, and I thrive in environments that challenge me to enhance my skills and contribute to the success of the organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support Assistant

Current

Kenya Power and Lighting Company

Mar 2019 - Present (6 years 4 months)

Provided customer service and analyzed problems effectively while working with sensitive and confidential customer information. Improved and consistently achieved a high customer service rating from Kenya Power’s management and employees.

Customer Service Problem Solving Technical Support Data Entry Communication Skills Customer Retention Confidentiality Record keeping Troubleshooting

Assistant Accountant

Yallo Leather LTD

Mar 2018 - Dec 2018 (9 months)

Reviewed financial statements for accuracy and legal compliance, and reconciled various financial accounts including cash disbursement and payroll. Managed the purchasing and invoicing system, tracked expenses, and prepared financial returns.

Financial Statement Analysis Account Reconciliation Budgeting Invoicing Cash Flow Management Tax Preparation Legal Compliance

Call Centre Executive

Mondo Ride Company

Jan 2016 - Dec 2017 (1 year 11 months)

Obtained and verified client information, building sustainable relationships and providing logistical solutions. Documented and maintained company records, and assisted customers with technical issues and account management.

Call Center Operations Customer Service Technical Support Data Entry Customer Relationship Management Troubleshooting Training Communication Skills Record keeping Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Economics and Finance, Economics and Finance

Grade: Second Class Honors Upper Division

Activities and societies: Units Studied: Statistics for Economists, International Economics, Econometrics, Macro and Micro Economics, Economics of IT, Financial Accounting, Business Finance, Money and Banking, Managerial Economics, Labor Economics, Law, Economics of Public Expenditure.

Studied a comprehensive curriculum including Statistics for Economists, International Economics, Econometrics, Macro and Micro Economics, and Economics of IT. Gained expertise in Financial Accounting, Business Finance, Money and Banking, Managerial Economics, Labor Economics, and Law, with a focus on Economics of Public Expenditure.

Sosiot Girls Secondary School

Kenya Certificate of Secondary Education (KCSE), General Studies

Grade: B- (53 Points)

Completed secondary education, achieving an overall grade of B- (53 Points). Developed foundational knowledge across various subjects, preparing for higher education.