Adelbert Samuel
@adelbertsamuel
Dedicated and customer-centric professional with 5+ years of experience
What I'm looking for
As a seasoned customer relationship professional, I excel in delivering exceptional support and resolving complex issues. With a proven track record of navigating high-pressure environments and working independently to identify process improvements, I am committed to exceeding client expectations through empathetic, solution-oriented service.
In my current role as Team Manager at Majorel, I have led a team of 20 agents supporting Bolt in the South African Market, achieving top performance in major KPIs and improving market CSAT from 40% to 85%. I have also introduced customer-centric initiatives and streamlined operations for enhanced customer experience.
With a strong background in customer relationship management, customer retention, and risk mitigation, I am confident in my ability to drive business outcomes and contribute to customer retention.
Experience
Work history, roles, and key accomplishments
Team Manager
Majorel
Jun 2021 - Present (5 years)
Led a team of 20 agents supporting Bolt in the South African Market, achieving top performance in major KPIs and improving market CSAT from 40% to 85%. Introduced customer-centric initiatives and streamlined operations for enhanced customer experience.
Customer Support Agent
Majorel
Dec 2020 - Jun 2021 (6 months)
Evaluated problems and complaints of customers and provided proper solutions, demonstrating strong conflict resolution skills and de-escalating tense situations.
Education
Degrees, certifications, and relevant coursework
Adelbert hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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