Mercy Amondi
@mercyamondi
Experienced Tour Consultant with a passion for customer service.
What I'm looking for
I am an experienced and motivated Tour Consultant based in Nairobi, Kenya, with a proven track record of exceeding sales targets by creating customized safari packages. My dedication to outstanding customer service is evident from my success as an airport representative, where I maintained a remarkable 95% customer satisfaction rate. I excel in building and maintaining strong relationships with clients and colleagues, leveraging my leadership and organizational skills to foster team collaboration and enhance operational efficiency.
My career began as an intern, where my energy and dedication quickly led to a full-time position. In my current role at Natural World Kenya Safaris, I have significantly elevated sales and reservations, contributing to the company's growth. I am passionate about the tourism industry and continuously seek opportunities to improve my skills and knowledge, ensuring that I provide the best experiences for our clients.
Experience
Work history, roles, and key accomplishments
Tour Consultant
Natural World Kenya Safaris
Jan 2023 - Present (2 years 5 months)
Experienced Tour Consultant with a proven record of exceeding sales targets by creating customized safari packages. Known for exceptional customer service and strong relationship-building skills, contributing to a 95% customer satisfaction rate.
Tour Consultant Intern
Natural World Kenya Safaris
Jun 2023 - Jul 2023 (1 month)
Started as an intern, quickly promoted to a full-time position due to dedication and energy. Assisted in sales and reservations, enhancing operational efficiency and contributing to team effectiveness.
Education
Degrees, certifications, and relevant coursework
Utalii College
Diploma, Tour Guiding And Administration
2021 - 2023
Grade: High Honors
Had more educational trips to various destinations in Kenya and graduated with high honors.
Cardinal Otunga Pastoral Center
Certificate, Computer Skills
2021 - 2021
Completed a three-month intensive course on advanced computer skills, including Microsoft Office, data analysis, basic programming, and IT support.
St. Gregory Koru Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2017 - 2021
Grade: C-
Completed my high school education with a mean grade of C-.
St. Annes Girls’ Primary
Kenya Certificate of Primary Education, Primary Education
2005 - 2016
Grade: 339 points
Completed my primary level of education with 339 points.
Availability
Location
Authorized to work in
Job categories
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