Russ Abrams

Founded an advisory practice bringing AI-enabled continuous improvement, process mining, and digital operating model design to enterprise clients through project, fractional, and interim engagements.

Designed KPI frameworks and execution governance reported to executive leadership across 38 teams and 12,000+ employees. Reduced capacity costs by 33% while maintaining SLA performance and improving customer experience.

Led large-scale transformation across product deployment and infrastructure delivery in a highly regulated environment. Compressed platform go-live timelines from 80 days to 10 days, accelerating approximately $500M in cash flow.

Led a 16-person global analytics team through an enterprise analytics transformation. Improved marketing and operational precision by 32% through KPI redesign and enterprise dashboard deployment.

Built and ran a transformation consultancy serving clients including AT&T, Allstream, Moen, Jet Container, and Kohler, delivering $200M+ in measurable value.

Led North American and international operations transformation programs. Reduced failed activations from 28% to 5% through workflow redesign and governance clarity.

Advised Fortune 500 clients on enterprise strategy, performance measurement, and data-informed operating model design.

Implemented performance and data-driven process governance across retail operations, improving operational efficiency and decision quality at national scale.

Led large-scale data analysis and governance initiatives shaping statewide tax policy.

Led data-driven improvement initiatives for intelligence agencies and government clients, strengthening analytics, controls, and execution discipline.

Optimized global operational data and measurement frameworks across private and public sectors, including Defense and Intelligence. Certified as Master Black Belt at IBM.

Conducted data-intensive research and analysis informing public policy and governance decisions.

Managed logistics, maintenance operations, and readiness metrics; held Top Secret security clearance.

Grade: Cum Laude

Bachelor of Science in Policy Analysis, Cum Laude, with minors in Economics and Statistics.

Lean Sigma Master Black Belt certification from IBM.

Certified Change Practitioner certification from PROSCI.

Microsoft Power BI Data Analyst (PL-300) certification.

Microsoft Azure AI Fundamentals certification.

Microsoft Power Platform App Maker certification.

Microsoft Certified Trainer certification.

Microsoft Fabric certification.

Azure Fundamentals certification.

Celonis Fundamentals certification.

ITIL Foundation certification.