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Pramod Kumar

@pramodkumar11

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Transformation leader at JP Morgan Chase who delivered $30M in measurable benefits through transformation programs.

United States

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As an Independent Consultant, I partner with clients to clarify goals, assess processes, and identify improvements in customer experience, CSAT, and NPS. I oversee solution implementation and use predictive and prescriptive analysis to support operational transformation, quality management, and risk and compliance.

At JP Morgan Chase, I orchestrated the enterprise transformation portfolio for branch and lifecycle systems, establishing governance, KPI and OKR frameworks, and transformation dashboards. I also developed integrated roadmaps across business and technology teams to improve execution predictability.

Earlier, I established Lean and Kaizen frameworks at AFNI Inc. and directed transformation and quality initiatives at Aegis Global Ltd., where Lean Six Sigma programs generated approximately $3M in measurable benefits. Across my career, I’ve delivered $30M in measurable benefits through transformation programs.

Experience

Work history, roles, and key accomplishments

Current

Independent Consultant

Current

Independent Consultant

Nov 2025 - Present (1 year)

Partner with clients to clarify goals, assess processes, and identify improvements in customer experience, CSAT, and NPS. Oversee solution implementation and prepare detailed reports and presentations for stakeholders.

Customer Experience CSAT NPS Process Improvement Analytics Risk Management FMEA RCSA Predictive Analysis Prescriptive Analytics

Vice President

JP Morgan Chase

Jan 2024 - Nov 2025 (1 year 10 months)

Orchestrated the enterprise transformation portfolio for branch and lifecycle systems, establishing TMO-aligned governance, standardized documentation, and reporting frameworks. Instituted KPI and OKR frameworks and transformation dashboards to support data-driven decisions and proactive risk management.

Enterprise Transformation Governance KPIs OKRs Dashboarding Risk Management Roadmapping Stakeholder Management

Senior Director, Risk Management & Process Improvement

AFNI Inc.

Jul 2020 - Mar 2023 (2 years 8 months)

Spearheaded large-scale transformation and customer experience initiatives across global operations of 200+ staff, establishing governance, performance tracking, and delivery discipline. Executed structured change and improvement programs and established Lean and Kaizen continuous improvement frameworks.

Transformation Customer Experience Governance Performance Monitoring Lean Kaizen Risk Management Financial Planning

Director, Risk Management & Continuous Improvement

Sutherland Global Services

Jan 2015 - Jul 2020 (5 years 6 months)

Managed multi-country transformation programs across the USA, Philippines, China, and Malaysia, strengthening governance and execution consistency. Led operational risk and controls and established performance analytics and reporting frameworks.

Transformation Governance Risk Management Performance Analytics Reporting Program Management capacity management

AVP, Quality Assurance & Continuous Improvement

Aegis Global Ltd.

Jan 2012 - Jan 2015 (3 years)

Directed enterprise-wide transformation and quality initiatives across operations of 9,000+ personnel, improving standardization, governance, and performance consistency. Delivered Lean Six Sigma transformation programs generating approximately $3M in measurable benefits.

Quality Assurance Continuous Improvement Lean Six Sigma Governance Standardization Audit

Change Manager

HP Westpac

Jan 2009 - Jan 2012 (3 years)

Produced insight and foresight analytics for technology, telecommunications, and banking. Facilitated BPMS, COPC, Six Sigma, and Lean training and led end-to-end process re-engineering.

Analytics BPMS COPC Standards Six Sigma Lean Process Reengineering