Russel Amion
@russ
I resolve technical and customer account issues while building CRM automations and lead-capture landing pages.
PhilippinesWhat I'm looking for
I've supported employees at Yngen Corporation by troubleshooting hardware, software, network, computer, and device issues to keep daily operations running reliably. I explain solutions clearly, follow troubleshooting procedures, and escalate complex concerns when needed.
At Genpact, I assisted customers through live chat, investigated account concerns, handled policy-related issues, and documented accurate next steps. I also build GoHighLevel CRM workflows, lead follow-up processes, and landing page structures, using GeminiAI and CanvaAI to support productivity and content creation.
Experience
Work history, roles, and key accomplishments
Assisted customers and account holders through chat-based support, investigating account concerns and providing accurate resolutions. Handled account violations and policy-related concerns while maintaining professionalism.
IT Support Specialist
Yngen Corporation
Feb 2024 - Feb 2025 (1 year)
Provided technical support for hardware, software, network, and device concerns. Diagnosed issues and delivered practical solutions to minimize workflow interruptions.
Education
Degrees, certifications, and relevant coursework
San Pedro College of Business Administration
Bachelor of Science, Information Technology
Bachelor of Science in Information Technology from San Pedro College of Business Administration, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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