At CFA Institute, I configure and manage Jira Software, Jira Service Management, and Confluence to align with business requirements. I build custom workflows, automation rules, JSM portals, SLAs, queues, dashboards, and JQL-based filters that improve process efficiency and leadership visibility.
I've progressed from JIRA Administrator I to JIRA Administrator II, gathering stakeholder requirements, optimizing platforms, managing licenses and plugins, and documenting workflows through run-books. I focus on secure access, system hygiene, and scalable process improvements.
Previously at Parkar Digital, I managed Azure subscriptions, VMs, VNets, NSGs, storage, Active Directory, and technical support operations. My earlier work across Concentrix, GTS Technosoft, HCL Technologies, Code Microsystem, and CMS IT Services strengthened my Windows Server, networking, desktop support, and incident-resolution experience.
I'm backed by Microsoft certifications in Azure Fundamentals, Azure Administration, Azure DevOps, and MCSA Server 2012, with nine years of IT experience.
