Open to opportunities

Krishna Malutummeda

@krishnamalutummeda

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Experienced Atlassian Administrator with a focus on JIRA and Confluence.

India

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my expertise in Atlassian tools to drive project success and enhance team productivity.

I am a seasoned IT professional with over 8 years of experience specializing in Atlassian tools, including JIRA, JIRA Service Management, and Confluence. My journey has equipped me with a robust skill set in migrations, integrations, and configurations across various environments, including Windows, Linux, and AWS. Currently, I serve as a Senior JIRA Administrator at Callaway Digital Technologies, where I lead the implementation of complex JIRA workflows and manage automation tools to enhance productivity.

Throughout my career, I have successfully managed multiple projects, including significant migrations from server to cloud environments. My role at Bussr Technologies involved integrating JIRA with various CRM tools and providing training to teams on effective usage of Atlassian products. I take pride in my ability to create tailored solutions that meet specific business needs, ensuring seamless collaboration and project management.

Experience

Work history, roles, and key accomplishments

Current

Sr. JIRA, JSM, Confluence Administrator

Current

Callaway Digital Technologies

Jan 2024 - Present (1 year 4 months)

Administered Atlassian Suite, including Jira, Jira Service Management, and Confluence, for Callaway Digital Technologies. Integrated Jira with CRM tools like Salesforce and ServiceNow, and managed assets and configurations for ITSM. Developed complex Jira workflows, automation rules, and provided training to development teams on effective Jira and Confluence usage.

Jira Service Management Confluence Salesforce ServiceNow Zephyr SVN Xray Agile Automation Workflows Dashboards Active Directory

Sr. JIRA, Confluence Administrator

Bussr Technologies Pvt Ltd

Jul 2022 - Jan 2024 (1 year 6 months)

Managed Jira and Confluence environments, including Data Center installation on Linux and migrations from Server to Data Center and Atlassian Cloud. Implemented complex Jira workflows, integrated with Salesforce, Zephyr, and SVN, and installed various plugins to extend functionality. Provided training to users and administrators, and supported incident, problem, and change management processes.

Jira Data Center Confluence Linux Salesforce Zephyr SVN Jira Migrations Atlassian Cloud Xray Agile Incident Management Problem Management Change Management SQL Active Directory JIRA Data Center

JIRA Administrator

Shriram Life Insurance Company Ltd

Nov 2017 - Jun 2022 (4 years 7 months)

Administered Jira, Confluence, and Jira Service Desk, focusing on creating and customizing projects, users, groups, and workflows. Managed instance health checks, issue imports, and provided solutions based on SLAs. Configured eazyBi, customer portals, and automation rules, while also handling LDAP integration and reporting for IT service management.

Jira Confluence Jira Service Desk ITIL LDAP Workflows Dashboards Reporting Automation SLA Agile

JIRA, Confluence Administrator

Shriram Life Insurance

Aug 2016 - Oct 2017 (1 year 2 months)

Coordinated with team leads to implement Jira for agile processes, setting up dashboards and JQL filters. Installed and upgraded Jira and its plugins, including Jira Timesheet Report and Script Runner. Evaluated and repaired existing Atlassian Suite installations, resolving performance issues and implementing best practices.