Rusanne Visagie

Managed business administration, invoicing, and operational coordination. Handled customer communication and service inquiries, and supported workflow organization.

Managed business administration, invoicing, and operational coordination
Handled customer communication and service inquiries
Managed company social media accounts and digital marketing activities
Supported workflow organization and day-to-day operational tasks
Ensured smooth communication between customers and internal operations

Provided 2nd line technical support (L2) for B2B clients using API-based systems
Managed and resolved technical incidents using Zendesk and Linear
Acted as liaison between clients and development teams, translating technical issues into actionable tasks
Troubleshot API integration issues and ensured stable data flow between systems
Used tools including Postman, Slack, Intercom, Notion, and Bub

Provided technical support and troubleshooting for website issues and client requests
Assisted users with website functionality issues and system-related queries
Worked with APIs and integrations to support web functionality
Maintained and updated multiple websites ensuring stability and performance
Supported clients by resolving technical issues and improving user experience
Gained strong e

Ensured quality and consistency in daily operational processes
Worked in a fast-paced environment requiring problem-solving and attention to detail
Collaborated with team members to resolve operational issues efficiently

Worked as Full-time parenting at Career Break.

Worked as Hairstylist at cizelle hair studio.

Worked as Senior hair stylist at Sole’ Salon & Spa.