Rusanne Visagie
@rusannevisagie
I resolve L2 API and web-system issues for B2B customers and development teams.
NetherlandsWhat I'm looking for
I've provided L2 technical support for B2B clients at Swap, troubleshooting API integrations, managing incidents, and helping maintain stable data flow between systems.
I translate client issues into actionable tasks for development teams and communicate technical guidance clearly using Zendesk, Linear, Postman, Intercom, Slack, Notion, and Bubble.io. At Pinto Solutions, I also supported website troubleshooting, API integrations, WordPress maintenance, and client requests.
I'm currently supporting business operations and digital customer communication at TGV Projecten while building further skills in Data Analytics with Python.
Experience
Work history, roles, and key accomplishments
IT Support Engineer (L2)
TGV Projecten
Feb 2026 - Present (8 months)
Managed business administration, invoicing, and operational coordination. Handled customer communication and service inquiries, and supported workflow organization.
Business Operations & Digital Support
TGV Projecten
Feb 2026 - Present (8 months)
Managed business administration, invoicing, and operational coordination
Handled customer communication and service inquiries
Managed company social media accounts and digital marketing activities
Supported workflow organization and day-to-day operational tasks
Ensured smooth communication between customers and internal operations
Provided 2nd line technical support (L2) for B2B clients using API-based systems
Managed and resolved technical incidents using Zendesk and Linear
Acted as liaison between clients and development teams, translating technical issues into actionable tasks
Troubleshot API integration issues and ensured stable data flow between systems
Used tools including Postman, Slack, Intercom, Notion, and Bub
Junior Front-end Developer
Pinto Solutions | Websites & Reclame
Jan 2024 - Aug 2024 (7 months)
Provided technical support and troubleshooting for website issues and client requests
Assisted users with website functionality issues and system-related queries
Worked with APIs and integrations to support web functionality
Maintained and updated multiple websites ensuring stability and performance
Supported clients by resolving technical issues and improving user experience
Gained strong e
Filling crew / Quality employee
Albert Heijn
Sep 2023 - Dec 2023 (3 months)
Ensured quality and consistency in daily operational processes
Worked in a fast-paced environment requiring problem-solving and attention to detail
Collaborated with team members to resolve operational issues efficiently
Full-time parenting
Career Break
Dec 2019 - Sep 2023 (3 years 9 months)
Worked as Full-time parenting at Career Break.
Hairstylist
cizelle hair studio
Mar 2018 - Nov 2018 (8 months)
Worked as Hairstylist at cizelle hair studio.
Senior hair stylist
Sole’ Salon & Spa
Dec 2013 - Jan 2018 (4 years 1 month)
Worked as Senior hair stylist at Sole’ Salon & Spa.
Education
Degrees, certifications, and relevant coursework
Winc Academy
Data Analytics with Python, Data Analytics
2026 - 2026
UX Design Institute
Professional Diploma in UX design, Ux Design
2022 - 2023
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Salary expectations
Job categories
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