Jessica Ferreira

End-to-End M365 Management: Administer, configure, and troubleshoot Microsoft 365 environments, licenses, and user access for multiple external corporate clients.
Multilingual Client Communication: Successfully manage and resolve technical support tickets in both Dutch and English, maintaining high resolution rates and strong client trust.
Complex Incident Escalation: Diagnose hardware, software,

Provided customer service and sales support in a retail environment.

Assisted customers and supported store operations in a retail setting.

Developed frontend solutions using React.js.

Taking time to finalize everything, in order to relocate to the Netherlands.

This position was completely different to what I had done previously.

It was definitely a challenge to learn all the roles and responsibilities I had to play.
However, once I was comfortable in what my role was I could do my work confidently and in turn help others.

My time with ATM Solutions PE was unfortunately cut short. But I will never forget the experiences and people who helped me learn

I started off working at Edublox PE as a personal assistant to the owner of Edublox PE.

My tasks would involve day-to-day administration such as signing in guests and learners that arrived, focusing on neatening and organizing certain areas in Edublox. I would do various tasks on which I had to place my focus for that week.

I was trained to give EDUBLOX classes for the afternoon EDUBLOX learne

Working at Bargain Books, I learned the true meaning of “you can not spell teamwork with an I". The support of your colleagues helps make things run smoothly and ensures that nothing runs amiss.

Communication is the key when working with either customers or colleagues. Misunderstandings are easy to come by if things are not communicated properly. Attention to detail helps to prevent mishaps fro

I worked with a wonderful team at Kumon.

My boss was organized and thorough with everything she did. Whether it was with the learners' record books or our training and timesheets. She never left anything to question regarding what she wanted and how she ran her business.

In the fast pace environment of the center, it was important to have everyone work together as a team for the learners to get

Pursued a Bachelor of Commerce in Marketing Management, gaining a strong foundation in marketing principles and business strategy.