Hyacinth Viaje
@hyacinthviaje
I build and improve user-friendly WordPress websites for small businesses and e-commerce clients.
NetherlandsWhat I'm looking for
I build and improve responsive WordPress websites for small businesses and e-commerce clients through Heyara Studio and The Second Voyage.
I turn business goals into clear online experiences, creating pages, managing content and media, refining navigation, and maintaining consistent brand presentation.
I customize Elementor and Flatsome layouts using HTML, CSS, and JavaScript fundamentals, while using AI-assisted development and prompt-led prototyping to accelerate practical improvements.
I also troubleshoot website issues, check quality across desktop and mobile, and apply SEO, accessibility, performance, and usability improvements. My technical support background helps me clarify requirements, document changes, and guide clients through ongoing website administration.
Experience
Work history, roles, and key accomplishments
Freelance WordPress Developer & Website Manager
Heyara Studio / The Second Voyage
Jan 2025 - Present (1 year 8 months)
Build and improve responsive WordPress websites for small-business and e-commerce clients, translating business goals into user-friendly online experiences. Manage content, layouts, and technical troubleshooting while using AI-assisted development for rapid prototyping.
Technical Customer Support Representative
BlueConic B.V.
Jan 2021 - Dec 2022 (1 year 11 months)
Provided first-line SaaS technical support for product questions, access issues, and configuration concerns. Investigated bugs, documented troubleshooting steps, and collaborated with internal teams to support timely resolution.
Remote Social Media Evaluator / Data Collector
APPEN
Jan 2021 - Dec 2021 (11 months)
Reviewed digital content and structured data with strong accuracy and policy-based judgment.
Managed stakeholder requests, documentation, and sensitive information in a process-driven environment.
Resolved product, account, connectivity, billing, and service issues for Amazon Kindle and Comcast customers.
Education
Degrees, certifications, and relevant coursework
University of Saint La Salle Bacolod
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science degree from the University of Saint La Salle Bacolod, completed in 2012.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Website
heyarastudio.comSalary expectations
Skills
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