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Rupinder Kaur

@rupinderkaur7

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Travel Booking Specialist at EXL Services handling corporate bookings, PNR changes, refunds, and reissues.

India

Message

At EXL Services, I handle corporate travel bookings from start to finish, including itinerary changes, cancellations, refunds, and reissues. I process live PNR modifications using GDS, Concur, Neo, and GetThere.

I investigate booking discrepancies, apply fare rules, and resolve escalated customer concerns through voice and email support. I maintained 90%+ CSAT and a 100% Quality Score; at IGT Solutions, I received the Best Employee of the Year award.

Experience

Work history, roles, and key accomplishments

Current

Travel Booking Specialist

Current

EXL Services

Jul 2024 - Present (2 years 4 months)

Manage complex customer cases across voice and email while meeting SLA, TAT, and productivity targets. Handle end-to-end corporate travel bookings, itinerary changes, cancellations, refunds, reissues, and schedule changes.

Customer Case Management GDS Concur NEO GetThere Group PNR Management Refunds Reissues Escalation Handling Microsoft Office Stakeholder Collaboration Documentation Communication Skills

Process Associate

IGT Solutions

Jul 2023 - Jun 2024 (11 months)

Managed PNR repairs, refund processing, queue management, email support, seat assignments, and flight upgrades. Coordinated with airport teams and internal departments to resolve passenger issues.

Group PNR Management Refunds Queue Management Email Support Seat Assignments Flight Upgrades Coordination Customer Service