Rupa Sree 20_4B5
@rupasree20_4b5
I resolve application issues and improve system performance through technical support and root cause analysis.
IndiaWhat I'm looking for
I'm supporting application performance and issue resolution at Accenture as a Packaged Application Development Associate and Custom Software Engineer.
I investigate recurring defects through root cause analysis, monitor application logs and system performance, and implement preventive solutions. I manage tickets through Zendesk and maintain documentation for incidents, known errors, and standard operating procedures.
I collaborate with development, architecture, and product management teams to improve user experience, using AI tools to accelerate root cause analysis and knowledge base creation.
Experience
Work history, roles, and key accomplishments
Collaborated with teams to develop innovative solutions and ensure applications function seamlessly. Performed root cause analysis, monitored system performance, and maintained documentation for incidents and procedures.
Education
Degrees, certifications, and relevant coursework
Rupa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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