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Abhigna Anandam

@abhignaanandam

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Application Support Analyst (L1/L2) focused on resolving incidents and ensuring production stability.

India

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What I'm looking for

I seek an L1/L2 application support role in a fast-paced environment focused on incident resolution, collaboration with dev/QA, and career growth.

I am an Application Support Analyst with 1.7 years of hands-on experience at Accenture supporting enterprise-scale web and mobile applications. I specialize in L1/L2 production support, incident and ticket management using JIRA, root cause analysis, release validation, regression testing, and mobile testing on Android and iOS with Perfecto.

I have a proven track record of collaborating with development, QA, and business teams to meet SLA timelines, perform pre- and post-deployment validations, and maintain clear incident documentation to improve application stability and user experience. I took a planned career break for childcare and upskilling and am now fully available for full-time application support roles.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Accenture Solutions Pvt. Ltd.

Jun 2021 - Jan 2023 (1 year 7 months)

Provided L1/L2 production support for Kaiser Permanente web and mobile applications, resolving incidents via JIRA, performing root cause analysis, and conducting pre/post-deployment validation to meet SLAs and improve stability.

Incident Management Jira Root Cause Analysis Regression Testing